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Help Center

Welcome to the Help Center. Here you will be able to read all cases from 1st August 2010 to present where people requested help with a game or with a file via the Contact Us section, their solutions and their status. Please go to the Contact Us section to ask for help. If you have a question about a certain case, please enter the Case ID in the contact form.

NOTE: Please respond to our solution suggestions and notify us about their sucess. Thanks in advance.

Solved = problem solved with the solution suggested
Solved = problem solved with another solution than the one suggested
In progress = problem resolution in progress
Unsolved = problem unsolved
Unknown = problem status unknown due to missing reply from requestor, but most likely solved
Outdated = problem or problem solution outdated/repaired with newer file version

Case ID

Problem

Solution suggested

Status

28-110309

Voya Nui Online Game (2006) does not work with MAC, as the BAT files are not being executed.

BAT files cannot be executed with MAC.
Download the latest File Patch or re-download the game.

Outdated

25-110224

Saving does not work with Mata Nui Online Game (2001) although XAMPP is already running.

Download the latest File Patch or re-download the game.

Outdated

24-110216

Mata Nui Online Game II: The Final Chronicle (2003) does not run when launched from the File Patch #110205.

Follow the instructions on the File Patches section, then try to run the game from the actual game folder instead of the patch folder.

Unknown

20-110126

Mata Nui Online Game II: The Final Chronicle (2003) starts off with full stats, tools, artifacts and supplies.

Download the latest File Patch or re-download the game.

Outdated

17-110115

Talking to Nixie in Mata Nui Online Game II: The Final Chronicle (2003) resets the game even though not having selected the option to restart the game. Also, widgets multiply themselves when restarting the game.

Download the latest File Patch or re-download the game.

Outdated

16-110113

How can Mata Nui Online Game II: The Final Chronicle (2003) be restarted without talking to Nixie?

Move the game to a different location, delete your browser cache by pressing CTRL, Shift and Delete at the same time.

Solved

15-110109

How do I save?

Details requested (Which game is being played? Is Windows or MAC being used?).

Unknown

13-100922

The EXE launcher of Huai Snowball Sling (2000) says that the application cannnot run.

Screenshot requested.

Unknown

12-100921

Enemies freeze during fight in Voya Nui Online Game (2006).

Refresh the site or click the small little star at the top right corner and select skipping the battle.

Solved

11-100917

Voya Nui Online Game (2006) SAVING cannot find the launcher files unless you run the PLAY file as an administrator. However, both Flash Player windows are black and do not progress.

XAMPP possibly running as an administrator? Access to localhost client created by XAMPP possibly blocked by security settings. Evaluating video showing the problem recorded by requestor.

Unknown

10-100826

Voya Nui Online Game (2006) NOT SAVING HTML does not load even though having unzipped the ZIP folder.

Details requested.

Unknown

8-100813
5-100808

Mata Nui Online Game II (2003) asks for a password when unzipping the file GameDiscThrow.swf.

There is no password. For some reason, older computers say that when the path to unzip the folder into is too long. Just select a shorter path for the game to unzip.

Unknown
Solved

4-100804

A file stops unzipping halfway through it.

Awaiting screenshot.

Unknown

2-100803

Voya Nui Online Game (2006) SAVING does not save in Windows.

Follow the steps of the XAMPP Tutorial.

Unknown

1-100801

Voya Nui Online Game (2006) does not save in MAC. Notes: XAMPP was unknown to requestor, unknown if SAVING or NO SAVING version was used.

Follow the steps of the manual installation tutorial in the files to install the game, then let XAMPP run while playing.

Unknown